Our Ageless range of products are safe for use for all skin types, especially dry and ageing skin. We have done patch tests to ensure our products do not cause skin irritation. However, everyone's skin is different and may react differently to different products. If you need additional guidance, please feel free to email us at enquiry@heurebeauty.com and we’re here to help.

Our Ageless range of products are safe for use during pregnancy with the exception of Ageless Night Treatment which contains retinol. You may encounter new skin concerns throughout pregnancy that may be linked to hormonal fluctuations and other related conditions; it’s always wise to consult your gynaecology before making any changes to your usual skincare routine.

You have the option of creating an account to join us as a HEURE Insider to facilitate future purchases as all required details and purchase history will be linked to your account once you log in. You will also be able to earn HEURE rewards as you shop. Alternatively, you may choose to proceed to checkout as a Guest for your convenience.

You will enjoy 10% off your first order with us. Simply create an account and your welcome code will be emailed to you. You can enter your welcome code at the checkout page to apply your discount.

Follow these 2 simple steps to create an account:

1. Click on 'Account' on the top right of our homepage.
2. Create your account.

You may have entered an incorrect email address or password. Please check and try again.

Simply click on 'Forgot Password' and you will receive an email to reset your password.

You will receive an email confirmation with an order number upon successful transaction. Please also check your junk folder just in case it gets redirected there. If payment has been processed but you did not receive any email confirmation, you can contact us at enquiry@heurebeauty.com.

All orders are finalised and it is not possible to amend orders once they enter our system. This includes not being able to change the items ordered, application of promo codes and the delivery address. Therefore, before you process your payment, please do a quick check to ensure everything is correct and to your satisfaction, and of course, you can always reach us at enquiry@heurebeauty.com for assistance.

As your order is processed immediately, you will not be able to cancel your order once you have confirmed payment.

All prices are in Singapore Dollars (SGD).

We accept Visa, Mastercard and AMEX, PayNow, GrabPay or installment payments with Atome and PayLater by Grab.

At HEURE, we understand how important security is to you. We do not collect your credit card information. Your financial information is collected by Shopify on our behalf. Click here to find out more about Shopify’s security policy.

We ship locally and internationally.

Shipping charges excluding import taxes, duties and custom fees will be tabulated at checkout. Import taxes, duties and custom fees, if any, will be collected upon delivery and will be the responsibility of the recipient.

Shipping within Singapore may take up to 3-5 business days. During peak periods, shipping may take up to 8-10 business days; kindly expect some slight delays in shipping, subject to our courier partner's delivery schedule.

For shipping to other countries, estimated shipping time would be displayed once you have chosen your delivery option.

For Singapore orders, an email will be sent to once it is dispatched from our order fulfilment centre. If you do not receive your order within 7 business days, please drop us an email at enquiry@heurebeauty.com and we will check the delivery status for you. For international deliveries, you can track your order from your selected shipping courier's website.

We will do a 1-to-1 exchange if we have verified that incorrect items have been shipped or if your item is defective. We have a 7-day return policy upon receipt of order by the customer, subject to the following terms and conditions:

1. Item must be in their original purchase condition. All packaging must be unmarked and not defaced in any manner.
2. This return policy does not apply to items which have been stated as non-exchangeable and non-refundable.

All returns will be reviewed first by HEURE and we reserve the right to perform remedies including:

1. Replacing the product with a new item of the same original order.
2. If the item ordered is out of stock, we will give you a full refund in credit for use on www.heurebeauty.com.

It's our free rewards program that gives you the opportunity to earn rewards on all product purchases, reviews, social media shares, friend referrals, your birthday + more! You can then redeem these rewards for discount codes to offset your purchases. Join HEURE Insiders now to get started.

HEURE Insiders Program is open to all customers who create an account on our site.

In order to start earning points, please log in to your account:
$1 spent = 10 points
Refer a friend = 2000 points (for every successful referral)
Leave a review = 500 points
Follow us on Instagram = 100 points
1000 points = $10 credit

Points are valid for 12 months from the date of the last qualifying purchase. Each qualifying purchase will automatically extend the expiration date of all unused points in your HEURE Rewards account for 12 months from the month of the qualifying purchase. If your account does not have any qualifying purchase activity within a 12-month period, the points in your account will expire.

To refer a friend, you can click on the "HEURE Rewards" icon on the bottom right corner of the homepage and log in to your account. After you have logged in, you can copy and share your referral link with your friends. Your referral link will entitle them to $20 off their first purchase. Once your friends have made their first online purchase with your referral link, you will be credited with 2000 reward points for each successful referral.

To view your current points, you can click on the "HEURE Rewards" icon on the bottom right corner of the homepage and log in to your account. Your reward points balance will be displayed on the icon after you have logged in.

If you have reward points in your account, you can claim your rewards after you log in to your account by clicking on the "HEURE Rewards" icon on the bottom right corner of the homepage. After you have logged in to your account, click on Way to Redeem and claim your rewards.

Try resetting your password by clicking on the "Forgot Your Password?" link on the log in page and we will send you an email to your registered email address with a link to update your password. If you still can't log in, please contact us at enquiry@heurebeauty.com.